Last updated: 04/09/2024
Helix Garden Design (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you interact with our website and services.
1. Data Controller
The data controller responsible for your personal data is:
Helix Garden Design
Attn: Stephanie Jansen
Heilleweg 11
4524 KL Sluis
The Netherlands
2. Data We Collect
We may collect and process the following personal data when you use our website:
- Contact Form Submissions: Your name, email address, telephone number (if provided), and any information you include in your message.
- Technical Data: Information collected automatically through cookies and analytics tools, including IP address, browser type, operating system, and browsing behaviour.
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to your enquiries via the website contact form.
- To provide our garden and landscape design services.
- To maintain records for administrative and legal purposes.
- To improve our website performance and user experience (via tools such as Google Tag Manager, Google Site Kit, and analytics services).
- To manage translations and accessibility of our website (via Weglot).
We do not sell, rent, or trade your personal information.
4. Legal Basis for Processing
We process your data based on the following grounds:
- Consent: When you voluntarily submit your details via our contact form.
- Legitimate Interest: To manage our website, improve services, and respond to business enquiries.
- Legal Obligation: Where processing is required to comply with Dutch or EU laws.
5. Data Storage and Access
- Contact form submissions are stored via WP Forms mail logging and sent directly to Stephanie Jansen.
- The website is administratively accessed from both the Netherlands and the United Kingdom.
- We use secure hosting providers (IONOS / One.com) and SSL encryption (Sectigo SSL).
6. Cookies and Tracking
Our website uses cookies and similar technologies, including:
- Google Analytics / Global Site Tag / Site Kit (website performance and insights).
- Google Tag Manager (tag management).
- Weglot (language translation).
- Yoast SEO (search engine optimisation).
You can manage or disable cookies through your browser settings.
7. Data Sharing
We may share data with trusted third-party service providers, including:
- Hosting providers (IONOS, One.com).
- Analytics and tag management providers (Google).
- Translation services (Weglot).
All third parties are required to handle your data securely and in compliance with GDPR.
8. Data Retention
- Contact form data is retained as long as necessary to process your enquiry and maintain business records.
- Analytics and cookie data are retained according to Google’s standard retention policies.
9. Your Rights (GDPR)
As a data subject, you have the following rights under the General Data Protection Regulation (GDPR):
- Right of access to your personal data.
- Right to rectification of inaccurate data.
- Right to erasure (“right to be forgotten”).
- Right to restrict or object to processing.
- Right to data portability.
- Right to withdraw consent at any time.
To exercise your rights, please contact Stephanie Jansen using the contact details above.
10. International Transfers
Your data may be accessed from the Netherlands and the United Kingdom. Where data is transferred outside the European Economic Area (EEA), we ensure it is protected by appropriate safeguards.
11. Security
We take appropriate technical and organisational measures to secure your personal data, including SSL encryption, secure hosting, and restricted administrative access.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
13. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Stephanie Jansen
Helix Garden Design
Heilleweg 11
4524 KL Sluis
The Netherlands